Engineering Case Studies
Deep dives into the technical details, challenges, solutions, and concrete outcomes of our workloads.
How We Migrated FinTech Leader to Serverless AWS Fargate
The Challenge
Handling 25,000 requests per minute with strict SOC2 isolation, while avoiding bloated EC2 costs.
The Solution
Implemented an auto-scaling ECS Fargate cluster fronted by AWS Application Load Balancer and secured with AWS WAF.
The Outcome
Zero downtime during migration, and overall cloud billing decreased by 34% in the first quarter.
Architecting a RAG LLM Agent Pipeline for AutoSupport
The Challenge
Manual customer support lines were backlogged, averaging 14-hour response timelines.
The Solution
Created custom semantic-indexing pipelines using OpenAI embeddings, Pinecone Vector store, and LlamaIndex agents.
The Outcome
62% of common tickets resolved instantly with no human agent needed; customer satisfaction increased by 2.1x.